Delivery & returns.
Everything you need to know about getting your piece home, and what happens if it isn't right.
Delivery
- UK delivery (per piece): £3 for prints, notebooks and gift cards, £4 for T-shirts and totes, £6 for sweatshirts, £8 for framed prints and originals, £10 for originals from £250, £15 for originals from £500. Free UK delivery on orders over £75.
- Collection: collect free from the stall at Jubilee Market Hall, Covent Garden, on a Saturday or Sunday.
- International: Ireland, France, Italy, Germany, Belgium, the Netherlands, the USA, Canada and Australia, priced at checkout by country for each piece in your order (from £6 per print). Anywhere else, message Luis for a quote.
Made to order: sweatshirts, T-shirts, tote bags and notebooks are made just for you, so they never sell out. Allow 7 to 10 days for them to be made and shipped.
Every piece is packed carefully by Luis. Framed work is protected for transit. The delivery price is shown at checkout before you pay, and delivery times are estimates.
Outside the UK: your country may add import duty, local taxes or customs charges when the parcel arrives. These are paid by you and aren't included in our prices.
Gift wrap
Luis can gift wrap your piece by hand on request. Just message him after you order.
Your right to cancel
If you buy online, you can cancel your order for any reason within 14 days of receiving it (or collecting it). Tell us by WhatsApp or email, then return the item within 14 days of telling us. We'll refund the price and the standard delivery charge within 14 days of getting it back, to your original payment method. You pay the cost of returning it unless it's faulty.
Please pack it carefully. Items should come back in the condition you received them, not framed, written on or creased.
Commissions and personalised items
Commissions and anything personalised are made to your specification, so the 14-day right to cancel doesn't apply. They can still be returned if faulty or not as agreed. Commissions are booked with a 40% deposit, which is non-refundable. See our Terms of Sale for the details.
Bought at the stall
Pieces bought in person at the stall can be exchanged, but are not refundable unless faulty. You pay any postage for an exchange.
Faulty or damaged items
If your piece arrives damaged or faulty, message Luis with a photo as soon as possible. Within 30 days of delivery you can reject it for a full refund; after that he'll arrange a repair, replacement or refund. This doesn't affect your statutory rights.
Contact
WhatsApp or call +44 7711 373168, or email info@luisalvarezarts.com.